Consumer Debt Recovery

Our highly trained consumer debt collection team, equipped with state of the art technology, use a range of successful debt collection methods to ensure the maximum amount of money owed is collected.

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FEATURES

BENEFITS

“No recovery – No fee”

Daniels Silverman operates on a no recovery no fee basis for pre-legal collections (95% of cases). There are no hidden costs. If we do not recover your debt, you do not pay.

Assessments of means

Our team of professional consumer debt collectors are able to quickly ascertain a customer’s ability to pay. Evidence of income and expenditure is evaluated to ensure an accurate account of a customer’s circumstances and that debts are prioritised.

Instalment plans

As experts in negotiation our consumer debt collectors appreciate customers are not always in a position to pay a debt in full immediately. Our thorough means assessment process enables suitable instalment plans to be created.

Proactive debt recovery

We contact each customer by telephone along with a range of communications methods to reach agreement. This personal approach allows any queries or disputes to be quickly resolved and ensures maximum returns. Daniels Silverman’s unique debt collection technology automates routine contact whether by letter, phone, text or email allowing our debt collection professionals to focus on more complex collections.

Dispute resolution

Daniels Silverman debt collection professionals are fully trained in mediation to quickly resolve disputes without the need for lengthy and expensive litigation through the courts.

Easy payment methods

Payments can be paid online via Daniels Silverman’s website. We accept a range of payment methods including cash, cheques, post dated cheques and postal orders. We can also provide paying in books to allow payment at a customer’s local bank.

Continuous consumer debt recovery reports

Clients can access up to date account information online and are notified on each case as developments occur. Clients receive regular reports and these can be delivered in a range of formats and tailored to specific requirements.

Dedicated debt surveillance

We regularly reassess a customer’s circumstances, such as their employment status, with a view to increasing instalments or settling an account in full. Continuous monitoring is important as a customer’s circumstances can change quickly. This ensures the maximum amount available is collected and payment default rates are minimised.

Trace services

Daniels Silverman’s tracing and investigation services provide a quick and cost effective way to locate and collect money owed from absconding customers and boast an 80% trace success rate.

Enforcement of existing County Court Judgements

Daniels Silverman uses a range of debt collection methods and has a high success rate in enforcing existing County Court Judgements and old debts where other means have failed.

Credit Services Association

Our membership of the Credit Services Association (CSA), the UK’s national association for debt recovery agencies and professional credit services, demonstrates our commitment to the highest industry standards and best practice.

Client Testimonials

Cavity Dental Staff was delighted when Daniels Silverman recovered 100 per cent of the debt owed to them. Sharon Dunne, Director, said: "We were impressed with the recovery rate and found the service very easy to use. We would definitely use Daniels Silverman again and would recommend them without hesitation."

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